Privacy policy

Last updated: 27 October 2026

Netrimixo ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit netrimixo.co.uk, place an order, contact our customer service team, or otherwise interact with our store.

Our store operates on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Please read this policy carefully to understand our privacy practices and your rights.

1. Who We Are

For the purposes of applicable UK data protection legislation, Netrimixo is responsible for determining how and why your personal information is processed in connection with our store.

Business name: Netrimixo
Website: https://netrimixo.co.uk
Business address: 45 Garnet Place, Leeds, LS11 5HX, United Kingdom
Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our store.

Information you provide directly

When you browse our website, place an order, create an account if available, subscribe to marketing communications, or contact us, we may collect:

  • Contact information: Your name, email address, telephone number, and billing or delivery address.

  • Order information: Products purchased, order numbers, transaction details, delivery instructions, and order history.

  • Payment information: Payment method, payment status, transaction references, and other payment-related information provided through our payment processors. Full payment card details are generally processed by the relevant payment provider rather than stored directly by us.

  • Account information: Login details and account preferences, if you choose to create a customer account.

  • Customer service information: Messages, enquiries, complaints, return requests, refund requests, and information you provide when communicating with us.

  • Marketing preferences: Your preferences concerning promotional emails and other marketing communications.

Please avoid including unnecessary sensitive personal information in messages to us.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Website pages visited and links clicked.

  • Referring website or source.

  • Date, time, and duration of visits.

  • Website interactions, shopping activity, and technical information.

Some of this information may be collected through cookies and similar technologies, subject to your privacy preferences and applicable law.

Information from third parties

We may receive information about you from service providers involved in operating our store, including payment processors, delivery companies, fraud prevention providers, and Shopify.

For example, a delivery provider may provide tracking information, while a payment provider may confirm whether a transaction was successful.

We use such information only where there is an appropriate purpose and lawful basis for doing so.

3. How We Use Your Personal Information

We use personal information for the following purposes:

Processing and fulfilling orders

We use your contact, order, delivery, and payment-related information to:

  • Process and confirm purchases.

  • Arrange payment and delivery.

  • Send order confirmations and dispatch notifications.

  • Provide tracking information where available.

  • Handle cancellations, returns, replacements, and refunds.

  • Respond to questions about your purchase.

Lawful basis: Performance of a contract with you and, where relevant, taking steps at your request before entering into a contract.

Customer service and communications

We use your information to respond to enquiries, investigate complaints, provide product information, and assist with order-related issues.

Lawful basis: Performance of a contract, compliance with legal obligations, or our legitimate interests in providing effective customer service.

Payments, fraud prevention, and security

We may use relevant transaction and technical information to verify payments, detect suspicious activity, prevent fraud, protect our customers, and maintain the security of our website.

Lawful basis: Performance of a contract, compliance with legal obligations where applicable, and legitimate interests in protecting our business, customers, and systems.

Website operation and improvement

We may analyse website usage and technical information to understand how visitors interact with our store, identify errors, improve navigation, and make shopping easier.

Where this involves non-essential cookies or similar tracking technologies, we will obtain consent where required by law.

Lawful basis: Consent where required for tracking technologies and, where appropriate, our legitimate interests in maintaining and improving our store.

Marketing and promotions

If you subscribe to our marketing communications, we may use your contact information to send product updates, offers, promotions, and other relevant news.

We will send electronic marketing communications only where permitted by applicable law. Where consent is required, we will obtain it before sending marketing messages.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us.

Lawful basis: Your consent or another lawful basis available under applicable direct marketing rules, where appropriate.

Legal and regulatory obligations

We may process and retain information to meet applicable tax, accounting, consumer protection, recordkeeping, and other legal requirements, and to establish, exercise, or defend legal claims.

Lawful basis: Compliance with a legal obligation and, where applicable, our legitimate interests in protecting our legal rights.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support its operation and improve your shopping experience.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use the following categories:

  • Essential cookies: Necessary for core website functions, such as maintaining your shopping basket, processing checkout, and protecting website security.

  • Preference cookies: Help remember choices and settings you make.

  • Analytics cookies: Help us understand website traffic and how visitors use our store.

  • Advertising and marketing cookies: May be used to measure advertising effectiveness or deliver more relevant promotions, if such technologies are enabled.

Non-essential cookies and similar technologies will be used only in accordance with applicable consent requirements. You can manage your preferences through the cookie banner or privacy settings made available on our website.

You can also adjust cookie settings through your browser. Blocking certain cookies may affect some website functions.

For further information about the cookies and tracking technologies used by Shopify, please consult Shopify's privacy information at https://www.shopify.com/uk/legal/privacy.

5. How We Share Your Personal Information

We do not sell your personal information in exchange for money. We may disclose relevant information to the following categories of recipients where necessary and lawful.

Shopify

Our online store is hosted on Shopify. Shopify processes information to provide the e-commerce platform, support checkout, maintain store functionality, and provide related services.

Shopify may also process information for its own purposes as described in its privacy policies.

You can read Shopify's Privacy Policy at https://www.shopify.com/uk/legal/privacy.

Payment providers

Payment service providers process payment information to facilitate transactions, authenticate payments, and help prevent fraud.

Your payment information is subject to the privacy policies and security practices of the relevant provider.

Delivery and fulfilment providers

We share the information necessary to fulfil orders with delivery companies, couriers, and fulfilment partners, where applicable. This may include your name, delivery address, telephone number, and order details.

Technology and service providers

We may use third-party providers for website hosting, technical support, data storage, customer service, analytics, email delivery, security, and other business operations.

These providers may process personal information on our behalf under appropriate arrangements.

Professional advisers and authorities

We may disclose information to legal advisers, accountants, insurers, regulators, law enforcement agencies, or other authorities when required by law or when reasonably necessary to protect our rights, prevent fraud, or address legal claims.

Business transfers

If our business is sold, reorganised, or transferred, personal information may be disclosed to relevant parties as part of that process, subject to appropriate safeguards and applicable legal requirements.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

6. International Transfers of Personal Information

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable data protection law.

Depending on the destination and circumstances, appropriate safeguards may include:

  • A UK adequacy regulation or other applicable adequacy decision.

  • The UK International Data Transfer Agreement.

  • The UK Addendum to the relevant Standard Contractual Clauses.

  • Other lawful transfer mechanisms or safeguards recognised under applicable law.

You may contact us if you would like further information about relevant international transfers and the safeguards applicable to them.

7. How Long We Keep Your Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, meeting legal obligations, resolving disputes, and maintaining appropriate business records.

Retention periods depend on the type of information and the purpose for which it is processed.

For example:

  • Order and transaction records: Retained for the periods necessary to meet applicable tax, accounting, and legal recordkeeping requirements.

  • Customer service communications: Retained for as long as needed to resolve enquiries, manage complaints, and maintain relevant records.

  • Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed, subject to any necessary suppression records.

  • Technical and analytics information: Retained according to the relevant cookie settings, service provider arrangements, and operational needs.

We may retain limited information for longer where required by law or necessary to establish, exercise, or defend legal claims.

When information is no longer needed, we will take reasonable steps to delete it or anonymise it securely.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include using reputable service providers, access controls, secure systems, and appropriate operational procedures.

Payment processing is handled through the relevant payment services available at checkout.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect information entrusted to us.

If a personal data breach occurs, we will take appropriate action in accordance with applicable legal requirements, including notifying affected individuals or the relevant authority where required.

9. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of your personal information in certain circumstances.

  • Restriction: Ask us to restrict processing in certain circumstances.

  • Objection: Object to processing based on legitimate interests and to certain other processing where the law provides this right.

  • Data portability: Request certain information in a structured, commonly used, machine-readable format where the legal conditions apply.

  • Withdraw consent: Withdraw consent at any time where processing is based on consent. This will not affect the lawfulness of processing before withdrawal.

  • Marketing opt-out: Unsubscribe from promotional communications at any time.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with our legal obligations even if you request deletion.

To exercise your rights, contact us at info@netrimixo.co.uk. Please describe your request clearly so we can respond appropriately.

We may need to verify your identity before providing information or fulfilling a request. We will respond within the time limits required by applicable law.

There is generally no charge for reasonable data protection requests. We may charge a permitted fee or refuse a request where the law allows this, such as for manifestly unfounded or excessive requests.

10. Marketing Communications

We may send marketing communications about our products, offers, and store updates where permitted by law.

You can stop receiving marketing emails at any time by clicking the unsubscribe link included in the message or contacting info@netrimixo.co.uk.

Please note that opting out of marketing does not stop essential service communications, such as order confirmations, delivery notifications, refund updates, or important customer service messages.

We do not require you to agree to marketing communications as a condition of purchasing products from our store where consent is required.

11. Children's Privacy

Our store is intended for general retail customers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, delivery tracking pages, or other external services.

These third parties operate under their own privacy policies and terms. We are not responsible for their independent privacy practices.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

13. Automated Processing and Fraud Prevention

Our e-commerce platform and service providers may use automated systems to help process payments, identify suspicious transactions, detect fraud, or protect the store.

Where automated processing is used, we will comply with applicable legal requirements.

If a decision is made solely by automated processing and has legal or similarly significant effects on you, you may have additional rights under applicable law, including rights relating to human intervention or challenging the decision where those rights apply.

14. Complaints and the Information Commissioner's Office

If you have concerns about how we collect or use your personal information, please contact us first at info@netrimixo.co.uk. We will consider your concerns and work to address them.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

You may contact the ICO if you believe your personal information has been handled in a way that does not comply with applicable data protection law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, or legal obligations.

When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide additional notice of significant changes.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or would like further information about how we process personal information, please contact us.

Netrimixo

Website: https://netrimixo.co.uk
Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46
Address: 45 Garnet Place, Leeds, LS11 5HX, United Kingdom

Thank you for shopping with Netrimixo. We value your trust and are committed to handling your personal information responsibly.