Terms of service

Last updated: 27 October 2026

1. Overview

Welcome to Netrimixo. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Netrimixo. Netrimixo operates this website and online store, including all associated information, content, features, products, and services, to provide you with a convenient shopping experience.

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

These Terms of Service, together with the policies referred to in this document, set out the terms and conditions that apply when you access our website, browse our products, or purchase from us.

By visiting our website or placing an order, you agree to be bound by these Terms of Service, subject to your statutory rights under applicable law.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or services.

2. About Netrimixo

Netrimixo is an online retail store specialising in outdoor equipment accessories, snow blower and snow thrower accessories, lawn tractor and riding mower accessories, and outdoor storage and garden products.

Our contact details are:

Business name: Netrimixo
Website: https://netrimixo.co.uk
Address: 45 Garnet Place, Leeds, LS11 5HX, United Kingdom
Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46

These terms apply to purchases made through our website and to your use of our online services.

3. Eligibility and Website Use

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation or security of our services.

You must not:

• Use our website for fraudulent, unlawful, or misleading purposes.

• Attempt to gain unauthorised access to our systems, accounts, or data.

• Introduce malicious software, viruses, or harmful code.

• Interfere with website functionality or other customers' access.

• Use automated methods to collect website content or customer information without appropriate authorisation.

• Provide false or misleading information when placing an order.

We may take reasonable steps to protect our website, customers, and business against misuse, fraud, and security threats.

Nothing in this section limits any rights you have under applicable consumer protection legislation.

4. Products and Product Information

We aim to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

Our products may include replacement parts, protective covers, shear pins and bolts, skid shoes, mulching kits, tire chains, weights, drift cutter kits, and outdoor storage products.

Product images are provided to illustrate the items offered. Actual colours, finishes, packaging, or minor visual details may vary where reasonably attributable to manufacturing or presentation differences. Such variations will not remove your right to receive goods that conform to their description and contract.

Please read the product description carefully before ordering. Pay particular attention to dimensions, model numbers, quantities, specifications, and compatibility requirements.

Product compatibility

Many outdoor equipment accessories are designed for specific manufacturers, models, sizes, or equipment configurations.

Unless expressly stated in a product listing, Netrimixo does not guarantee that an accessory will fit every model from a particular manufacturer.

You are responsible for checking compatibility information before ordering. If you are uncertain whether a product is suitable for your equipment, please contact us at info@netrimixo.co.uk before purchasing.

This guidance does not limit your rights if a product is incorrectly described, unsuitable in a way contrary to its description, or otherwise fails to meet the requirements of applicable law.

Product availability

Products displayed on our website are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and explain the available options. Where we cannot fulfil an order, we will arrange an appropriate refund for any amount paid for the unfulfilled purchase.

We reserve the right to discontinue or update product listings, subject to our obligations under existing contracts and applicable law.

5. Prices, Taxes, and Payment

Product prices and applicable delivery information will be displayed on our website before you complete your purchase.

Unless otherwise stated, the prices shown at checkout are the prices applicable to your order. Any applicable taxes and mandatory charges will be disclosed as required by law.

We accept the payment methods made available through our checkout. Available payment methods may change from time to time.

By submitting an order, you confirm that you are authorised to use the selected payment method.

Payment transactions may be processed by third-party payment providers. Their processing of payment information may also be subject to their own terms and privacy policies.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects your order, we will contact you before proceeding with any revised terms. We will not unilaterally increase the agreed price of an existing order without an appropriate legal basis and, where required, your agreement.

If payment cannot be authorised or completed, we may be unable to accept or fulfil your order.

6. Orders and Contract Formation

When you place an order through our website, you submit an offer to purchase the selected products under the information and terms presented at checkout.

You should check your order carefully before submitting it, including the products, quantities, delivery address, contact details, and payment information.

After receiving your order, we may send an acknowledgement confirming that your order has been received. An order acknowledgement does not necessarily mean that the order has been accepted.

Your order will be accepted when we confirm acceptance, dispatch the products, or otherwise communicate acceptance in accordance with the ordering process and applicable law.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, an unresolvable payment issue, a genuine pricing error, or product unavailability.

If we cancel an order after payment has been taken, we will arrange a refund for the amount paid for the cancelled order.

We will not use this section to avoid a contract that has already been formed or to remove any rights you have under applicable law.

7. Shipping and Delivery

Netrimixo currently offers shipping to customers in the United Kingdom.

Standard shipping

• Delivery service: Standard shipping.

• Estimated delivery time: 3–5 business days.

• Shipping cost: Free.

We do not charge customers for standard shipping on eligible orders covered by this policy.

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including courier disruption, severe weather, or other unforeseen events.

We will take reasonable steps to fulfil orders within the stated delivery period. If we are unable to deliver within the applicable period, we will communicate with you and comply with your rights under applicable law.

Unless a different period is expressly agreed with you, goods must be delivered within the time required by applicable consumer legislation.

Please ensure that your delivery details are accurate and complete. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

If your order is delayed, missing, or delivered incorrectly, please contact us at info@netrimixo.co.uk so we can investigate.

The risk of loss or damage to goods generally remains with us until you, or a person you designate other than the carrier, takes physical possession of them, except where applicable law provides otherwise.

For further details, please review our Shipping Policy.

8. Returns, Refunds, and Cancellations

We want you to be satisfied with your purchase.

Netrimixo offers a 30-day return period, free return shipping on eligible returns, and no standard restocking fees. We do not designate products as final sale under our standard return policy.

To request a return, contact info@netrimixo.co.uk with your order number, the product name, and the reason for your request. Please obtain return instructions before sending any product back.

Eligible refunds will generally be issued to the original payment method. Processing and bank posting times may vary.

Certain conditions may apply to change-of-mind returns, including the condition of the item and any reduction in value permitted by law. Faulty, damaged, or misdescribed goods remain subject to your statutory rights.

For most eligible online purchases, UK consumers also have statutory cancellation rights under the Consumer Contracts Regulations 2013. These generally include a 14-day period to notify the seller of cancellation after receiving goods, followed by a further 14 days to return them, subject to applicable exceptions.

Our voluntary 30-day return policy does not replace or reduce these rights.

Nothing in these terms excludes or restricts your rights to remedies for faulty goods, including applicable rights under the Consumer Rights Act 2015.

Please read our separate Return and Refund Policy for full details of the return process and refund arrangements.

9. Warranty and Consumer Rights

Products supplied by Netrimixo must comply with the applicable legal requirements relating to quality, fitness for purpose where applicable, description, and other contractual obligations.

Where a product is faulty, not as described, or otherwise fails to conform to the contract, you may have rights to reject the goods, receive a repair or replacement, obtain a refund, or pursue another remedy depending on the circumstances and applicable law.

Some products may also be covered by a manufacturer's warranty. Where such a warranty applies, its terms will be separate from your statutory rights against the seller.

Any manufacturer's warranty does not replace or reduce your statutory consumer rights.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be excluded, restricted, or modified.

10. Safe Use of Products

Our products may be used with outdoor machinery, lawn tractors, riding mowers, snow blowers, snow throwers, and other equipment.

You should:

• Read the manufacturer's instructions before installation or use.

• Confirm that a replacement part is compatible with your equipment.

• Follow all applicable safety instructions and warnings.

• Use products only for their intended purpose.

• Ensure that equipment is switched off, safely secured, and isolated from its power source before carrying out maintenance, where appropriate.

• Seek qualified assistance if you are unsure how to install or use a product safely.

For accessories used with powered or moving machinery, improper installation or use may result in equipment damage or personal injury.

Product information provided by Netrimixo is not a substitute for the original equipment manufacturer's instructions or professional advice where required.

Nothing in this section removes our responsibility for product safety or any liability that cannot lawfully be excluded.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, delivery services, or other external resources.

These services may be subject to separate terms and privacy policies.

We are not responsible for the content or independent practices of third-party websites that we do not control. However, this does not affect any obligations or responsibilities we have under your purchase contract or applicable law.

Your use of third-party services may be governed by the terms of the relevant service provider.

12. Website Content and Intellectual Property

Unless otherwise stated, the content on our website, including text, product descriptions, graphics, logos, page layouts, and other original materials, is owned by or licensed to Netrimixo or the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our website content without appropriate permission, except where permitted by law.

Product names, logos, and trademarks belonging to other manufacturers remain the property of their respective owners. Their appearance on our website is intended to identify products or compatibility and does not necessarily indicate sponsorship, affiliation, or endorsement.

We respect the intellectual property rights of others. If you believe that content on our website infringes your rights, please contact us with details of the material concerned.

13. Reviews and Customer Submissions

If you submit a product review, feedback, photograph, or other content to us, you confirm that you have the right to submit that content and that it is not unlawful or misleading.

You must not submit content that:

• Is fraudulent or knowingly false.

• Infringes another person's intellectual property or privacy rights.

• Contains unlawful threats, harassment, or abusive material.

• Contains malicious code or links intended to compromise security.

Where you voluntarily submit content for publication, you grant us permission to use, display, and reproduce that content for the purposes reasonably associated with operating, promoting, or improving our store, subject to applicable law and your rights.

We will not treat private customer service communications as public reviews merely because you contact us.

We may moderate or remove submitted content where reasonably necessary, subject to applicable law and any rights arising from the relevant service.

14. Privacy and Personal Information

Your privacy matters to us.

When you browse our website or place an order, we may collect and process personal information such as your name, email address, delivery address, telephone number, order details, payment-related information, and technical website information.

We use personal information to process orders, arrange delivery, handle returns and refunds, respond to enquiries, protect against fraud, maintain our website, and carry out other lawful business activities.

Where required, we will obtain consent before using non-essential cookies or sending electronic marketing communications.

Our processing of personal information is explained in our separate Privacy Policy.

Please review our Privacy Policy at https://netrimixo.co.uk for further information about how we collect, use, retain, and protect personal information, as well as your applicable data protection rights.

15. Errors, Omissions, and Website Availability

We make reasonable efforts to maintain the accuracy and availability of our website. However, occasional errors, omissions, technical issues, or interruptions may occur.

We may update product information, correct errors, or make changes to website functionality when reasonably necessary.

Where a change affects an existing order or contractual obligation, we will act in accordance with the applicable contract and law.

We do not guarantee that the website will always be available without interruption or that every technical issue can be prevented.

Nothing in this section removes any legal obligation relating to goods already purchased or any other right you may have under applicable law.

16. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms excludes or limits:

• Liability for death or personal injury caused by negligence where such liability cannot lawfully be excluded.

• Liability for fraud or fraudulent misrepresentation.

• Your statutory rights as a consumer.

• Our obligations concerning the quality, description, safety, or conformity of goods.

• Any other liability that cannot lawfully be excluded or limited.

Subject to the foregoing, we are responsible for losses that are reasonably foreseeable consequences of our breach of the contract or our failure to exercise reasonable care and skill, as applicable.

We will not be responsible for losses that are not reasonably foreseeable, subject to applicable law.

If you purchase products primarily for purposes relating to your trade, business, craft, or profession, different legal rules may apply to certain aspects of your purchase.

Nothing in this section is intended to impose unfair terms or remove remedies available under applicable law.

17. Indemnification

You agree to use our website lawfully and not to misuse our services in a manner that causes unlawful harm to Netrimixo or others.

Where your unlawful conduct or breach of these terms gives rise to a legally recoverable loss or liability, we may pursue the remedies available to us under applicable law.

Nothing in this section creates liability beyond what is permitted by law or requires a consumer to indemnify us for losses caused by our own breach, negligence, or unlawful conduct.

18. Suspension and Termination of Website Access

We may restrict or suspend access to some or all website features where reasonably necessary to address fraud, security risks, unlawful activity, or misuse of our services.

Where appropriate and lawful, we will take reasonable steps to notify affected users.

Suspending website access does not remove rights or obligations relating to a purchase contract that has already been formed.

Any action we take under this section will remain subject to applicable law and consumer rights.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website functionality, products, or legal obligations.

The updated version will be published on this page with a revised "Last updated" date.

Changes will apply from the date stated in the updated terms, subject to applicable law. They will not retrospectively remove rights already acquired under an existing contract.

We encourage you to review these terms periodically.

20. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it lawful and enforceable where possible.

If this is not possible, the affected provision will be treated as severable to the extent permitted by law. The remaining provisions will continue to apply.

This section does not permit any term to be enforced against a consumer where doing so would be unlawful or unfair.

21. Governing Law and Jurisdiction

These Terms of Service and any dispute arising from your use of our website or purchase of products will be governed by the laws applicable in the relevant part of the United Kingdom, subject to mandatory consumer protection rules.

If you are a consumer, nothing in these terms deprives you of any mandatory protection available under the law that applies to your circumstances.

Any dispute will be dealt with by the courts having jurisdiction under applicable law.

22. Contact Information

If you have any questions about these Terms of Service, your order, our products, shipping, or returns, please contact us.

Netrimixo

Website: https://netrimixo.co.uk
Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46
Address: 45 Garnet Place, Leeds, LS11 5HX, United Kingdom

We will do our best to respond to enquiries and help resolve any issues fairly.

Thank you for shopping with Netrimixo.