Refund policy

Last updated: 27 October 2026

At Netrimixo, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help. This Return and Refund Policy explains how returns, refunds, and exchanges work when you shop with us at netrimixo.co.uk.

We sell outdoor equipment accessories, lawn and garden products, snow blower and snow thrower accessories, and outdoor storage solutions. We encourage customers to check product descriptions, dimensions, compatibility information, and specifications before placing an order.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a standard return, your item should be:

  • Unused and in its original condition.

  • In its original packaging, where reasonably possible.

  • Complete with all accessories, components, instructions, and included parts.

  • Accompanied by your order number or another valid proof of purchase.

If you cannot meet one of these conditions, please contact us before sending the item back. We will assess your request fairly and in accordance with applicable UK consumer law.

Our 30-day return policy does not affect your statutory rights, including any rights you may have concerning faulty, damaged, misdescribed, or otherwise non-conforming goods.

2. How to Request a Return

To start a return, contact our customer service team using the details below:

Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46
Website: https://netrimixo.co.uk

Please provide:

  • Your full name.

  • Your order number.

  • The product name you wish to return.

  • The reason for the return.

  • Photographs, if the product is damaged, faulty, or incorrect.

Our team will review your request and explain the next steps, including the appropriate return method and destination.

Please contact us before sending any item back. This helps us identify your order and provide the correct return instructions.

3. Return Shipping Is Free

Netrimixo offers free return shipping on eligible returns.

We will provide instructions for arranging your return without charging you a return shipping fee. Please follow the return instructions supplied by our team to ensure the return can be processed correctly.

Do not send products to the business address unless we have confirmed that this is the correct return destination.

We recommend retaining your return tracking details or proof of postage until your return has been completed.

4. Refund Eligibility

Refunds may be available for products returned within the applicable return period, subject to the condition of the item and applicable law.

When a returned item arrives, we will inspect it to confirm that it matches the return request and assess its condition.

If the return is approved, we will arrange a refund to your original payment method unless another method is agreed with you and permitted by law.

Refunds may be issued for:

  • Items returned because you changed your mind.

  • Products that are unsuitable for your needs, subject to applicable return conditions.

  • Incorrect products supplied by us.

  • Products that arrive damaged or faulty.

  • Products that do not match their description, subject to your statutory rights.

If your item is faulty, damaged, or not as described, please contact us promptly. Different legal remedies and time limits may apply to these situations.

5. Refund Processing Time

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be processed as soon as reasonably practicable. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

For eligible UK online purchases, consumer cancellation regulations may require a refund within 14 days of receiving the returned goods or, where permitted, evidence that they have been sent back.

Where applicable, refunds will include the standard outbound delivery charge originally paid. Since Netrimixo offers free standard shipping, no standard delivery charge will ordinarily need to be refunded.

We will notify you if additional information is needed to process your refund.

6. Exchanges

If you need a different product, size, model, or compatible accessory, please contact us before returning your item.

Exchanges are subject to product availability. If a direct exchange is unavailable, we may recommend returning the original item for a refund and placing a new order.

For equipment accessories, including snow blower parts, shear pins, skid shoes, mulching kits, and tire chains, please verify the product's compatibility with your equipment before ordering a replacement.

7. Damaged, Faulty, or Incorrect Items

We take care to ensure that orders are prepared accurately and products are described as clearly as possible.

If your order arrives damaged, faulty, incomplete, or different from what you ordered, contact us at info@netrimixo.co.uk.

Please include your order number, a description of the issue, and photographs where appropriate.

We will assess the issue and explain the available resolution. Depending on the circumstances and your legal rights, this may include a replacement, repair, refund, or another appropriate remedy.

Your statutory rights remain unaffected. Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

8. Products That Have Been Used or Installed

For change-of-mind returns, we ask that products remain unused and in their original condition.

If you need to handle a product to establish its nature, characteristics, and functioning, please take reasonable care. This is particularly important for mechanical accessories, replacement parts, and outdoor equipment.

Where the law permits, we may reduce a refund to account for diminished value resulting from handling beyond what would reasonably be necessary to inspect the product.

We will not apply a deduction where it is prohibited by law, including where the relevant statutory rules do not permit it.

Faulty or misdescribed products remain subject to your statutory rights, even if they have been used or installed.

9. Missing Parts and Incomplete Orders

If an item arrives with missing components, accessories, fixings, or instructions, please contact us.

We may ask for photographs of the package and its contents to help us investigate.

Depending on the circumstances, we will work with you to arrange the appropriate remedy, which may include supplying missing parts, replacing the product, or issuing a refund where required or appropriate.

10. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will make reasonable efforts to stop the order, but cancellation may not be possible once processing or dispatch has progressed.

If your order has already been dispatched, you may still have the right to cancel under applicable consumer cancellation regulations. We will explain the appropriate return procedure.

For most online purchases made by UK consumers, the Consumer Contracts Regulations 2013 provide a 14-day cancellation period beginning when the consumer receives the goods, subject to applicable exceptions.

Our 30-day return period provides an additional return window for eligible change-of-mind returns and does not reduce any statutory cancellation rights.

11. Items Not Eligible for Standard Change-of-Mind Returns

Netrimixo does not impose a blanket final-sale exclusion. There are no final-sale items under our standard store policy.

However, the right to return a product for a change of mind may be subject to the product's condition and applicable legal exceptions. Certain goods may be excluded from statutory cancellation rights in specific circumstances, as permitted by law.

Nothing in this section excludes your legal rights if a product is faulty, damaged, misdescribed, or otherwise fails to conform to the contract.

If you are unsure whether your item qualifies, please contact us before returning it.

12. Restocking Fees

Netrimixo does not charge restocking fees.

We will not impose a standard restocking charge on an eligible return.

This does not prevent any reduction in a refund that is expressly permitted by applicable law, such as a lawful deduction for diminished value resulting from excessive handling.

13. Return Address and Contact Information

Please contact us to obtain the correct return instructions before posting your item.

Business name: Netrimixo
Website: https://netrimixo.co.uk
Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46
Business address: 45 Garnet Place, Leeds, LS11 5HX, United Kingdom

The business address above is provided for correspondence and business contact purposes. Please do not assume it is the return warehouse or dispatch location unless our team confirms this.

14. UK Consumer Rights

This policy is intended to operate alongside applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Depending on the circumstances, you may have rights to cancel an online order, reject faulty goods, request a repair or replacement, or obtain a refund.

Our voluntary 30-day return policy is additional to, and does not replace or restrict, any rights that cannot lawfully be excluded.

If any provision of this policy conflicts with your statutory rights, your statutory rights will take precedence.

15. Changes to This Policy

Netrimixo may update this Return and Refund Policy from time to time to reflect changes to our business practices, services, or legal requirements.

The version published on our website will be the version applicable from its stated effective date, subject always to any mandatory legal requirements and the rights applicable to existing orders.

16. Contact Us

If you have questions about returns, refunds, exchanges, or your consumer rights, please contact us.

Netrimixo Customer Support
Email: info@netrimixo.co.uk
Phone: +44 (753) 661 21 46
Address: 45 Garnet Place, Leeds, LS11 5HX, United Kingdom
Website: https://netrimixo.co.uk

We will do our best to help resolve your enquiry fairly and efficiently.

Thank you for shopping with Netrimixo.